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Tuesday, August 7, 2012

Insurance claim continued

They settled the claim! Yep thats right but there was no money sent out. This was told to me by customer relations by one Sally T and confirmed by Deborah C.  I was then put on hold whilst they set up recording and finally was given to Vivian. A new claim was started and the event day was changed from 5 March to the 6 march as the computer would not accept two claims on the same day so we start all over again. This leaves the fact that a claim can not be settled unless the excess has been paid according to the companies liturature which I re-read. So the second claim was based on them lying to me. Now I am assuming that if you make false claims then the policy is void.  I will keep you informed. Cheers Iggle

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