Insurance claim continued

They settled the claim! Yep thats right but there was no money sent out. This was told to me by customer relations by one Sally T and confirmed by Deborah C.  I was then put on hold whilst they set up recording and finally was given to Vivian. A new claim was started and the event day was changed from 5 March to the 6 march as the computer would not accept two claims on the same day so we start all over again. This leaves the fact that a claim can not be settled unless the excess has been paid according to the companies liturature which I re-read. So the second claim was based on them lying to me. Now I am assuming that if you make false claims then the policy is void.  I will keep you informed. Cheers Iggle